A: Reserving a home with Alice Lodging is easy with our online reservation system. If you prefer to book with one of our friendly and knowledgeable reservation specialists, simply give us a call when you’re ready to book, (602) 550-0422. We do require a valid credit card to reserve a home (Visa, MasterCard, Discover or American Express). We cannot accept checks or cash to reserve a home. If you reach our voicemail during business hours, it means we’re on the other line at the moment. Please do leave a message and we’ll get back to you right away.
A:You must be atleast 25 years of age to book the property.
A: The tax rate for each home is determined by the location of the home. All homes are subject to state room tax, and then, depending on the location, city or county room taxes may also apply.
A: For security purposes, we can only accept a valid credit card for payment on reservations. Visa, MasterCard, Discover and American Express are currently accepted. Unfortunately, we cannot accept cash or check.
A: Rental payments are refundable (less 30% of the total reservation rent and fees, which are non-refundable) for cancellations received 31 or more days before the first night of your reservation. No full or partial refunds will be granted for no-shows or if you cancel within 30 days of the first nights of your reservation, arrive after the first night of your reservation, or depart before the last night of your reservation. No refunds or compensation will be given if the Property is unavailable (or if is available but difficult to reach (for any reason outside of our control, including but not limited to adverse weather condition, natural disasters, mechanical failures, acts of government agencies or utility outages. We advise our guests to obtain appropriate travel insurance. Please refer to our Rental Rules and Policies.
A: Keys are either located in a lock box at the home or you can access the home via an electronic lock. Details about the location of the lock box and the code will be provided to you upon final payment for your reservation. Please refer to the driving directions and instructions for the lock box located in your final confirmation letter. Please share this information with other guests in your party, as we are only able to release addresses and lock box codes to the reservation holder.
A: All linens, towels, basic kitchen essentials and coffee filters are provided. We also stock the home with an initial supply of items such as toilet paper, paper towels, laundry soap and dish soap. For most guests, the initial supply is enough; however, we have found it helpful for some to bring extra. This is especially recommended for larger groups or guests staying for more than three nights. We do not stock any food items in the home so please bring all the food items you will need for your stay, including spices (if needed – we do supply salt and pepper).
A: We do often run specials/discounts in the off-season. For current specials please refer to our website. You can follow us on Facebook too for additional discounts and deals. We also offer specials to our owners who list their homes with us to rent other properties at a discounted rate.
A: Please call (602) 550-0422. for any check in or check out requests.
A: For any medical or fire emergencies, please call 911. For emergencies pertaining to the home (i.e. cable/internet goes out, hot tub issues, housekeeping issues, etc.) we do have a 24-hour answering service as well as on-call housekeeping and maintenance staff. (602) 550-0422
A: We ask that you leave the home in the same condition as when you arrived. Please wash and put away all dishes, take out the trash, and start a load of laundry (if applicable). Please refer to the check-out instructions located in the home for more details.
A: There are parking limitations and instructions listed for each home (in your final confirmation letter as well as at the home). Please respect the parking instructions – they are in place due to city/county ordinances. Failure to follow the parking instructions can result in fines from city authorities as well as Alice Lodging. Please plan your stay according to the allotted number of vehicles allowed.